Welcome to Soulcrafts FAQs! Find answers to common questions about our earrings, ordering process, payment methods, shipping, returns, and customer support.
1. What products do you sell?
We offer stylish earrings designed to add a special touch to your everyday outfits and special occasions. Explore our collection to find pieces that complement your personal style.
2. How can I place an order?
Browse our collection and choose your favourite earrings. Add your selected products to your cart, enter your delivery details, and complete the payment using an available payment method at checkout.
3. Which payment methods do you accept?
We accept the secure online payment methods displayed at checkout, including supported credit cards, debit cards, UPI, digital wallets, and net banking. Please note that Cash on Delivery (COD) is currently unavailable.
4. How long will delivery take?
Orders are generally delivered within 5–7 business days after dispatch, depending on your delivery location and courier service availability. Shipping details or tracking information will be provided where available.
5. Do you offer returns or exchanges?
Currently, we do not accept returns or exchanges after delivery. We recommend carefully reviewing the product details, size, colour, quantity, and delivery address before placing your order.
6. What should I do if I receive a damaged, defective, or incorrect item?
Please contact us within 24 hours of delivery with your order number and clear photographs or videos showing the issue. Our team will review your request and provide an appropriate resolution, where applicable.
7. How should I care for my earrings?
To keep your earrings looking their best, follow these care tips:
- Avoid contact with water, perfumes, lotions, and harsh chemicals.
- Remove your earrings before bathing, swimming, or exercising.
- Store them in a clean, dry place after use.
- Handle them carefully to maintain their appearance and finish.
8. Will the earrings look exactly like the product photos?
We make every effort to display our products as accurately as possible. However, slight variations in colour or appearance may occur due to lighting conditions, photography, and individual screen settings.
9. Can I cancel or change my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order. Requests can be accommodated only where possible and may not be accepted once an order has been processed or dispatched.
10. How can I contact Soulcrafts customer support?
We're here to help with your questions and concerns. You can reach our customer support team through the following contact details:
Email: soulcraftsteam@gmail.com
Phone: +91 8898836810
For order-related enquiries, please include your order number to help us assist you more efficiently.
Thank you for shopping with Soulcrafts. We appreciate your trust and support!