Privacy Policy

This Privacy Policy describes how Soulcrafts collects, uses, stores, and shares your personal information when you visit or make a purchase from www.soulcrafts.in (the “Site”).

1. Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the web pages and products you view, the websites or search terms that referred you to our Site, and how you interact with the Site.

We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies.
  • Log Files: Track activities on the Site and collect information such as your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse and interact with the Site.

When you make or attempt to make a purchase through our Site, we collect certain information, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

Payment details are processed through our payment service providers. Soulcrafts does not store your full credit card or other complete payment credentials on its own systems.

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

You are responsible for ensuring that the personal information you provide to us is accurate and up to date.

2. How Do We Use Your Personal Information?

We use the Order Information we collect to fulfil orders placed through our Site, including processing payments, arranging shipping, and providing invoices and order confirmations.

We may also use Order Information to:

  • Communicate with you regarding your orders, enquiries, and customer service requests.
  • Screen orders for potential risks or fraudulent activity.
  • Provide product information, promotional offers, and marketing communications in accordance with your preferences and applicable law.

We use Device Information to help identify potential risks and fraud, particularly through IP address analysis. We also use it to improve and optimize our Site, understand how customers browse and interact with our products, evaluate website performance, and measure the effectiveness of our marketing and advertising campaigns.

3. Sharing Your Personal Information

We may share your Personal Information with trusted third-party service providers who help us operate our business and provide our services.

Shopify: Our online store is powered by Shopify. To learn more about how Shopify handles Personal Information, visit the Shopify Privacy Policy.

Google Analytics: We may use Google Analytics to understand how customers use our Site and improve their shopping experience. Learn more through Google's Privacy Policy. You may also be able to opt out using the Google Analytics Opt-out Browser Add-on.

We may also disclose Personal Information when necessary to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights, property, and security.

4. Behavioural Advertising

We may use Personal Information to provide relevant advertisements or marketing communications based on your interests and interactions with our Site, subject to your preferences and applicable law.

To learn more about targeted advertising, visit the Network Advertising Initiative.

You can manage advertising preferences through the following services:

The availability and effect of these opt-out options may vary by platform, device, and browser.

5. Do Not Track

Our Site does not currently change its data collection and usage practices in response to browser “Do Not Track” signals.

6. Your Privacy Rights

You may choose not to provide certain personal information or consent to certain uses of your information. However, some information may be necessary to process your orders, maintain your account, or provide our services. If you do not provide the required information, we may be unable to fulfil your request or provide certain services.

Depending on your location and applicable law, you may have the right to request access to your Personal Information, correct inaccurate information, update your details, request deletion, or withdraw consent where processing is based on consent.

To exercise these rights, please email soulcraftsteam@gmail.com with the subject line:

“Review/Changes of my Personal Data”

We will review your request and make appropriate changes within 60 days of receiving your written communication, where applicable and subject to legal requirements.

Withdrawal of Consent

You may withdraw consent previously provided for the use of your Personal Information, where applicable. To do so, email soulcraftsteam@gmail.com with the subject line:

“Withdrawal of Consent for my Personal Data”

We will review your request and implement applicable changes within 60 days of receiving your written communication. Please note that withdrawing consent may affect our ability to provide certain goods or services.

Information for European Residents

If you are a resident of the European Economic Area or another jurisdiction with applicable data protection rights, you may have additional rights regarding access to, correction of, deletion of, or restrictions on the processing of your Personal Information.

We may process your information to fulfil a contract with you, such as completing an order, or for legitimate business purposes, subject to applicable law.

Your Personal Information may be transferred to and processed in countries outside Europe, including Canada and the United States, where our service providers operate. Where required, appropriate safeguards will be used for such transfers.

For privacy-related requests, please contact soulcraftsteam@gmail.com with the subject line “Review/Changes of my Personal Data.”

7. Data Retention

When you place an order through our Site, we retain your Order Information for our business records and as necessary to fulfil orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our agreements.

We will consider requests to delete your Personal Information in accordance with applicable law and any record-retention obligations that may apply.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, technology, or legal and regulatory obligations.

Any updates will be posted on this page. We encourage you to review this policy periodically to stay informed about how we protect your Personal Information.

9. Agreement to Receive Communications

Where you provide the required consent or where otherwise permitted by applicable law, Soulcrafts may communicate with you through channels such as email, SMS (Short Message Service), RCS (Rich Communication Services), in-app messages, promotional or marketing calls, and newsletters.

These communications may relate to account registration, order confirmations, transactions, customer service, service updates, promotional campaigns, and relevant offers from Soulcrafts or its third-party partners, where applicable.

You may opt out of promotional communications using the unsubscribe instructions provided in the relevant message or by contacting us. Opting out of marketing communications will not necessarily stop essential transactional messages related to your orders or account.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to raise a complaint regarding our privacy practices, please contact us:

Email: soulcraftsteam@gmail.com

Website: www.soulcrafts.in

We will review your enquiry and respond in accordance with applicable requirements.

Thank you for trusting Soulcrafts with your personal information.